How CRM Voice Database Works

The Voice of Customer Feedback (VOC) program is designed to help businesses gather feedback from customers and improve service. Why is this important? Well, a business owner that does not collect feedback on every possible channel provides ineffective service to his or her customers. In fact, a business owner who does not use the VOC… Continue reading How CRM Voice Database Works

source https://techbehindit.com/crm/how-crm-voice-database-works/